Vision, Mission & Values

Our Vision

Housing people, helping people: we believe a good home makes lot of other things possible, so we provide great homes and services that do just that. We are "housing people" - professional and passionate about what we do.

Our Mission

Investing in homes, services and people to make a positive impact on the communities of the North East: we will invest to provide quality new and existing homes, in the provision of service that respond to our tenants, customers and market place requirements, and in our people and the communities within which we operate. We will invest in the North East.

Our Values

The Bernicia way: we value our customers, work together, respect each other, and have the highest levels of accountability and integrity. We deliver what we say we will do, something that our tenants, customers and partners can rely upon.

Our Values

Customer Focused

Because we care about our customers, how we do things is as important to us as what we do. We understand our customers and deliver great customer service.


We work together, across boundaries, to meet the needs of our customers and help the organisation to be successful.


We uphold the highest standards of integrity in all of our actions.

Respect for our People

We value our people, encourage their development and reward their performance.


We provided corporate governance and leadership which is outcome-focused.


We are personally accountable for delivering on our commitments.

Download the Corporate Strategy Document